Welcome to Lgrima Community

Lgrima connects riders with licensed drivers across Morocco, creating a community built on trust, respect, and safety. These guidelines ensure a positive experience for all users - whether you're a client booking rides, a partner providing transportation, or a business managing guest services.

By using Lgrima, you agree to follow these community guidelines and help us maintain a safe, respectful environment for everyone.

Our Core Values

🛡️ Safety First

All interactions must prioritize the safety and well-being of our community members.

🤝 Mutual Respect

Treat all community members with dignity, courtesy, and professionalism.

✨ Quality Service

Strive for excellence in every interaction and service provided.

🌍 Community Support

Support Morocco's tourism and transportation ecosystem responsibly.

Guidelines for Clients

Before Your Trip

Provide accurate pickup and destination information
Be ready at your pickup location at the agreed time
Ensure you have a working phone for driver communication
For business bookings, provide accurate guest information
Review trip details and pricing before confirming

During Your Trip

Treat your driver with respect and courtesy
Follow vehicle safety rules (seatbelts, no smoking)
Keep conversations appropriate and professional
Respect the driver's vehicle and property
For airport transfers, have flight information ready

After Your Trip

Provide honest and constructive feedback
Report any issues promptly through the app
Rate your experience fairly based on service quality
Leave detailed reviews to help other community members

Guidelines for Partners (Drivers)

Professional Standards

Maintain valid licenses and vehicle documentation
Keep your vehicle clean, safe, and well-maintained
Dress professionally and maintain good personal hygiene
Be punctual and communicate proactively with clients
Follow all traffic laws and safety regulations

Service Excellence

Provide safe and reliable transportation services
Use the most efficient routes and respect client preferences
Assist with luggage and be helpful without being intrusive
For business services, understand specific service requirements
Handle airport pickups with flight tracking and patience

Communication

Communicate clearly and respectfully with all clients
Update clients about delays or route changes
Be knowledgeable about local attractions and routes
Respect client privacy and avoid intrusive questions
For intercity trips, provide relevant travel information

Guidelines for Business Accounts

Hotels, travel agencies, tour operators, and other businesses using Lgrima to serve their guests should:

Provide accurate guest information and contact details
Communicate service requirements clearly (airport arrivals, hotel transfers, city tours)
Ensure guests are informed about pickup times and driver contact information
Handle guest complaints professionally and work with Lgrima support when needed
Maintain accurate business profile information and certifications
Respect drivers' time and provide adequate notice for service changes

Prohibited Behavior

The following behaviors are strictly prohibited:

Safety Violations

Reckless or dangerous driving
Driving under influence of substances
Using phones while driving
Ignoring safety equipment requirements

Harassment & Discrimination

Sexual harassment or inappropriate behavior
Discrimination based on any personal characteristics
Verbal abuse or threats
Unwanted physical contact

Fraudulent Activity

Providing false information or documentation
Manipulating ratings or reviews
Payment fraud or fare manipulation
Impersonating other users

Platform Abuse

Creating multiple accounts to circumvent restrictions
Soliciting services outside the platform
Sharing personal contact information inappropriately
Using the platform for illegal activities

Reviews and Ratings Guidelines

Writing Reviews

Base reviews on actual experience and service quality
Be honest, constructive, and specific about your experience
Focus on the service provided, not personal characteristics
Use appropriate language and maintain professionalism
For business services, consider service complexity and requirements

Prohibited Review Content

Personal attacks, threats, or discriminatory language
Reviews not based on actual service experience
Sharing personal information of other users
Reviews intended to manipulate ratings unfairly
Spam, promotional content, or irrelevant information

Enforcement and Consequences

Violations of these guidelines may result in various enforcement actions, depending on the severity and frequency of violations:

Warning

First-time or minor violations may receive educational warnings with guidance.

Temporary Suspension

Repeated or moderate violations may result in temporary account restrictions.

Permanent Removal

Serious violations or repeated offenses may result in permanent platform removal.

Safety Features and Tools

Available Safety Tools

Real-time Trip Tracking: Share your trip with trusted contacts
Driver Verification: All partners undergo comprehensive background checks
In-app Emergency Button: Quick access to emergency contacts
24/7 Support: Round-the-clock assistance for urgent matters
Trip History: Complete record of all trips for reference
Secure Communication: Protected in-app messaging system

Reporting and Support

If you experience issues or violations of these guidelines:

Use the in-app reporting feature
Contact our support team at support@lgrima.com
For urgent safety matters: emergency@lgrima.com

Appeals Process

If you believe an enforcement action was taken in error:

Submit an appeal through the app or email community@lgrima.com
Provide detailed explanation and evidence
Appeals are reviewed within 5-7 business days
Additional evidence may be requested during review

Emergency Contact Information

🚨 Emergency Situations

Police: 19

Medical Emergency: 150

Fire Department: 15

Lgrima Safety: emergency@lgrima.com

Questions About Guidelines?

If you have questions about these Community Guidelines, please contact us:

Lgrima Community Team

Email: community@lgrima.com

Support: support@lgrima.com

Address: Morocco

These Community Guidelines are effective as of August 15, 2025, and apply to all users of the Lgrima platform.