Terms of Service

1. Introduction

Welcome to Lgrima, a transportation platform operating in Morocco. These Terms of Service (“Terms”) govern your use of the Lgrima mobile applications, including the Lgrima Client App and Lgrima Partner App (collectively, the “Services”), operated by Lgrima (“we,” “us,” or “our”).

By downloading, accessing, or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Definitions

3. Services

Lgrima provides a technology platform that connects riders with licensed drivers in Morocco. Our services include:

4. User Accounts

To use our Services, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

5. Booking and Payment

All bookings are subject to driver availability and acceptance. Payment is processed through our secure payment system. Pricing is transparent with detailed breakdowns provided before trip confirmation.

Cancellation policies vary by service type and timing. Business accounts may have specific terms for guest bookings and group services.

6. Driver Verification and Safety

All Partners undergo a comprehensive verification process including license validation, vehicle inspection, and background checks. Partners must maintain valid documentation and comply with local transportation regulations.

Verification status includes: incomplete, pending, approved, or rejected. Only approved Partners can accept trip requests.

7. User Responsibilities

8. Prohibited Conduct

Users may not engage in illegal activities, harassment, discrimination, or abuse of the Platform. Prohibited actions include but are not limited to:

• Providing false information or impersonating others
• Using the Platform for illegal transportation of goods or persons
• Harassing or threatening other users
• Attempting to circumvent our payment systems
• Violating local transportation laws and regulations

9. Reviews and Ratings

Our Platform includes a mutual review system where Clients and Partners can rate and review each other. Reviews must be honest, relevant, and comply with our community guidelines.

We reserve the right to remove reviews that violate our guidelines or are factually inaccurate.

10. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy and applicable Moroccan and international data protection laws. This includes location data, trip history, and communication between users.

Real-time tracking data is used to ensure safety and trip coordination and is retained according to our data retention policies.

11. Intellectual Property

The Lgrima Platform, including our mobile applications, website, logos, and technology, are owned by Lgrima and protected by intellectual property laws. Users are granted a limited license to use our Services.

12. Limitation of Liability

Lgrima is a technology platform that connects users with transportation services. We are not a transportation company. Partners are independent contractors responsible for providing safe transportation services.

Our liability is limited to the maximum extent permitted by Moroccan law. We are not liable for actions of Partners or Clients, vehicle accidents, or indirect damages.

13. Dispute Resolution

Disputes between users should first be resolved directly. For unresolved issues, users may contact our support team. Serious disputes may be subject to mediation or legal proceedings under Moroccan jurisdiction.

14. Service Availability

Our Services are currently available in major Moroccan cities including Casablanca, Rabat, Marrakech, and Fez, with intercity travel services connecting these and other locations.

Service availability depends on Partner availability and may be limited during peak times, holidays, or adverse weather conditions.

15. Changes to Terms

We may update these Terms periodically. Material changes will be communicated through our Platform. Continued use of our Services after changes constitutes acceptance of the updated Terms.

16. Termination

Either party may terminate this agreement at any time. We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited conduct.

Upon termination, your access to the Platform will cease, but certain provisions of these Terms will survive termination.

17. Contact Information

If you have questions about these Terms, please contact us at: